Fuller Group Holdings Pty Ltd (ACN 637 097 084) (Fuller Group) and its affiliates respects the privacy of the people we deal with and we uphold high standards of privacy practice and security. This policy explains how we handle personal information and how we interact with you online.
Whenever we handle your personal information, we take steps to ensure that appropriate standards of privacy practice and security are applied.
The personal information we collect may include your name, age, gender, contact details, preferences and details and records of your communications, dealings and interactions with us. We collect personal information that you provide to us directly, for example if you subscribe to receive communications from us. In some circumstances, we may also collect personal information in other ways, e.g. from public sources and your representatives.
If you apply for any of our products or services, or apply to participate in any of our programs (whether online or otherwise), we may ask you to provide sensitive information. We will only collect where you consent for us to do so (and in any event only where it is relevant to your product, service or program). We will not collect sensitive information about you where this is expressly prohibited by local law. Sensitive information may include current and historical information about your biometrics and health information.
Subject to local laws and regulations, we collect, hold, use and disclose personal information reasonably necessary to:
assess your suitability for a particular product, service or program
provide and develop our products, services and programs
fulfil your requests (e.g. to provide information or make an appointment)
maintain and update our records
communicate with you, including to send you promotional communications that are appropriate to your circumstances
manage our relationship with you
train and manage our people
as required by law or regulations
to our service providers, who provide services in connection with our products and services (including archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, mailing, marketing, research, investigation, insurance, identity verification, maintenance, trustee, website and technology services)
Without your personal information, we may not be able to fulfil your requests or do the other things described above. Note that in relation to our promotional communications you can request to unsubscribe. See ‘Your rights and choices’ below for further details.
We may exchange your personal information with service providers including those providing us with data storage, auditing, accounting, legal, business consulting, delivery, marketing, customer contact, research and technology services. We may also exchange that information with your organisation, colleagues and representatives.
Like many other websites, our websites may collect information about visitors through the use of a cookie or other automated means including server logs. A cookie is a packet of data that a website puts on your computer's hard disk to identify you as a visitor to that website. Cookies help us to maintain the continuity of your browsing session and remember your details and preferences when you return. The information we collect through cookies and other means may include: your server address; your domain name; your IP address; the date and time of your visit; the pages accessed and documents downloaded; the previous site visited; the type of browser you used. You may choose to disallow cookies through your web browser settings however some parts of our website may not function fully in that case.
The information that is automatically collected during each visit to our website is aggregated by us with similar logged information. This aggregated information may be published by us in internal reports to assist us to identify patterns of website usage and to improve and maintain the service of our website and any services offered. Aggregated information does not identify individual users and does not include personal information.
Our website may contain links to third party websites. We are not responsible for the privacy practices or policies of those sites and recommend that you read their privacy policies and notices.
We take steps to protect the security of the personal information that we hold, whether we hold it in electronic or physical form, or even where we use third party providers who may host or store some of our data which may mean that it could be held outside of Australia. Depending on the circumstances, those steps may include electronic access controls, premises security and network firewalls.
You can contact us to request to access and update the personal information we hold about you. We may seek to verify your identity and ask you to make your request in writing. We may also refuse your request where the law allows us to do so.
You can also contact us if you have any concerns about how we have handled your personal information. We may request additional details from you regarding your concerns, and may need to engage or consult with other parties in order to investigate and deal with your issue. We may keep records of your request and any resolution.
If you receive promotional communications from us and want to stop receiving those communications, please follow the unsubscribe instructions in the relevant communications.
You can contact us with any queries about privacy. Please contact us as set out below:
Contact: Dr Nick Fuller
Last updated: 19/06/2021